Customer and innovations
Capturing hearts, minds and market share: How connected insurers are improving customer retention
Traditional distribution channels still work, but what else do today’s insurers need for trust and lasting relationships with empowered consumers?
Innovating insurance: Lessons from the world's leading innovators
Insurers can learn from the world's most successful companies to drive innovation across their organizations, cultures and processes.
Understanding customers and risk: Your cognitive future in the insurance industry
Understanding customers and risk - Your cognitive future in the insurance industry
Marie’s journey in the new world of digital insurance
This infographic illustrates the process a customer equipped with a telematics device would go through in the unfortunate event of an accident. From calling emergency services, to notifying insurance agents to starting discussions on insurance needs, this infographic brings the process to life.