Scientific Center

Customer and innovations

Capturing hearts, minds and market share: How connected insurers are improving customer retention

Traditional distribution channels still work, but what else do today’s insurers need for trust and lasting relationships with empowered consumers?


Innovating insurance: Lessons from the world's leading innovators

Insurers can learn from the world's most successful companies to drive innovation across their organizations, cultures and processes.


Understanding customers and risk: Your cognitive future in the insurance industry

Understanding customers and risk - Your cognitive future in the insurance industry


Marie’s journey in the new world of digital insurance

This infographic illustrates the process a customer equipped with a telematics device would go through in the unfortunate event of an accident. From calling emergency services, to notifying insurance agents to starting discussions on insurance needs, this infographic brings the process to life.